We love questions! - here's what frequently asked. If you need further assistance, please leave us a message


Our watches use a quartz movement and runs on a Sony battery. They can run up to 3 years!

Yes, the ALVA collection has a water resistance of 3ATM, it is rain resistance but we advise not wearing the watch in heavy downpour or storm. 

The movement of ALVA collection are made by Seiko, an industry leading manufacturer in Japan. Fun fact: Seiko invented quartz movement, which is the first movement in the world to run on battery!

Our leather straps are full grain type, which is the strongest and most durable part of the hide. It is made from the top layer of the hide, which allows for the hide’s natural surface to be preserved.

It will fit wrist size of 5 to 6 inch. For reference, our model is having a 5.2 inch wrist size. If you’re not totally satisfied with the sizing, you can return it within 14 days for a refund.

Order & Payments

For Malaysia: We accept payment through FPX, VISA, Mastercard, and other major eWallet services via iPay88. 0% interest installments are available with hoolah or Grab PayLater.

For International buyers: We accept VISA, Mastercard and more via Paypal & Stripe

Yes there is! 0% interest installments are available with hoolah or Grab PayLater.

There may be a problem with your credit card or address details. The billing address should match what your bank has on file. Please review and ensure your postcode is entered correctly. Sometimes it’s also the way you have formatted the address.

It simply means we haven’t shipped out your order yet, but we have received your payment. Once you receive your tracking details, it will become a “fulfilled” order.

Please contact us immediately at tivor.info@gmail.com - as we process orders within a few hours. Once we’ve processed it, we’re unable to make changes.

Unfortunately we cannot amend existing order, and would suggest placing a new order for the new item.

An automated email will be sent to confirm your order, It usually takes a couple of hours for us to respond to your order. We seek your understanding that timings may differ due to time difference. All orders are usually shipped out within 2 working days. The tracking email will be sent to you once the parcel has been shipped.

Shipping & Delivery

We ship worldwide via DHL/FedEx/USPS express. Tracking will be provided.

Please note that we do not ship to Argentina, Costa Rica, Iran, Iraq, Cuba, North Korea, Sudan, Syria, Brazil, China, Israel, Kuwait, Russia, and Turkey.

We aim to dispatch your order within 24 hours of verification, from Monday – Friday, 9am to 6pm. Orders placed on weekends or public holiday will be shipped on the following working day. For more info and transit time, please refer to our shipping policy

When the order is shipped, clients will first receive an e-mail specifying the order confirmation. Once the item has been shipped, another e-mail with the tracking link will be sent, to allow the customer to monitor the shipment status. In the event of delays at the Customs, Clients will be notified directly by the courier.

In the event of a lost parcel, we will get in contact with the courier. Should it really be lost, we will send out a replacement.

We’re currently not able to ship to APO’s nor P.O.Boxes but we do recommend that you ship to a friend/relative instead.

Warranty & Return

For absolute peace of mind, all TIVOR watches come with a 1-year warranty from purchase date. Please refer to our warranty policy for more details.

If watch arrived in unsatisfactory condition and/or the movement proves to be defective in material or workmanship under normal use, we will do replacement with the same item or item that is equal or lesser value at your agreement. Please note that our return policy applies.