Refund policy

14-DAYS TRIAL PERIOD

It’s OK to change your mind.  It is important to us that you love your new watches. If you’re not totally satisfied with your purchase, you can return it within 14 days, together with proof of purchase, for a refund.

Refunds will be made in the same form of payment originally used to make the purchase exclude original shipping charges. Do note that return shipping will be covered by you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. We do not accept exchanges or returns for worn items unless a defect in manufacturing is found. Items sent back to us without first requesting a return will not be accepted. Please save your tracking number for your security. 

Please allow 7-14 business days for return processing after the return package has arrived at our warehouse. We reserve the right to deny a refund if the merchandise does not meet our return policy, in which event, we shall return the merchandise to you at your expense.

To start a return, please contact our customer service at tivor.info@gmail.com.